By Murtala Muhammad
Jos Electricity Distribution (JED) Plc, in Bauchi State has urged its customers to report issues in real time rather than waiting for a periodic engagement such as Customer Consultative Forum.
The Director of Operations at JED Plc in Bauchi state, Alhaji Hafiz Saleh Hassan who made the call during a one-day Customer Consultative Forum held in Bauchi, said early reporting allow the company to act abd resolve the issues in good time.
Alhaji Hafiz Hassan said the essence of the Customer Consultative Forum was to strengthen relationship with the consumers, enlighten them on how the system operates and fulfill its mandate as given by the Nigerian Electricity Regulator Commission, (NERC).
He called on customers to pay their bills as and when due and at the appropriate payment points, noting that doing so would help the company serve them better.
According to him it also provides an avenue for customers to seek seek clarification, raise concerns or make observation regarding the services being recorded.
During the Customer Consultative Forum, consumers expressed their concerns on the numbers of hours to enjoy power supply on respective bands, calling on the company to improve its services.
Radio Nigeria reports that the event was attended by over one hundred consumers various local government areas of the state.
